Terms and conditions

These terms apply to every order placed on avenaluxury.com. Placing an order means you accept them. They are written to be read, not to be skipped.

1. Who you are buying from

AVÉNA, Bangladesh (“we”, “us”). Contact: sale@avenaluxury.com, 01346-069024. Trade licence and registration details are shown in the site footer.

2. Orders

An order is placed when you confirm a piece, its price and its delivery with us on WhatsApp or by phone. We can decline an order before dispatch if the item has sold out or the delivery address cannot be served.

3. Prices and payment

Prices are in Bangladeshi taka (BDT) and are shared on WhatsApp or by phone. Payment is arranged with you when the order is confirmed; nothing is paid on avenaluxury.com.

4. Delivery

Delivery times and charges are on the shipping and delivery page. Risk in the goods passes to you when the courier hands over the parcel.

6. Product descriptions

We describe each product as accurately as we can: materials, measurements, colour under daylight. Screens differ, so a colour can look slightly different on your device. Where a product is sold under a brand name, that brand is stated on the product page; where it is not stated, the product is sold under the AVÉNA name.

7. Accounts

You are responsible for keeping your password private and for orders placed from your account. Tell us at once if you think someone else has used it.

8. Content and images

The photographs, text and design on this site belong to AVÉNA. You may share product links and images on social media with a link to the page; you may not copy them for another shop.

9. Liability

Our liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under the Consumer Rights Protection Act 2009 of Bangladesh.

10. Law and disputes

These terms are governed by the law of Bangladesh. If something goes wrong, write to us first; most problems are solved in a message. Otherwise, the courts of Bangladesh have jurisdiction.

11. Changes

We update these terms when the way we work changes. The date below is the current version; orders are governed by the terms in force when they were placed. Last updated 30 September 2026.