Help
Questions and answers
Short answers on ordering, delivery and prices. If yours is not here, message us on WhatsApp at 01346-069024.
About AVÉNA
What is AVÉNA?
AVÉNA is an online store in Bangladesh that sells luxury ladies' shoes and bags. Pieces are sold by enquiry: ask the price on WhatsApp or by phone and we send you the piece with its price, sizes and delivery, anywhere in Bangladesh.
Do you have a physical shop?
No. AVÉNA sells online only. Orders are placed on avenaluxury.com, and questions are answered on WhatsApp at 01346-069024 or by email at sale@avenaluxury.com.
Where in Bangladesh do you deliver?
Everywhere in Bangladesh, by courier. The delivery timing for your district is confirmed with your order.
How do I order?
Tap WhatsApp for price on the piece you like: the message carries the product name, code and link. Or call 01346-069024 and mention the product code shown on the page. We confirm the price, size, payment and delivery with you.
Which shoe sizes do you stock?
Most shoes come in EU sizes 35 to 41. The size select on each product shows what is in stock; the size guide on the product page gives foot length in centimetres for each size.
Quality and authenticity
Are the photos of the actual product?
Yes. Every item is photographed in the AVÉNA studio on a white background, so the piece you see is the piece you receive. Colour names on the site describe the real item, not a catalogue image.
Delivery
How much is delivery?
The delivery charge depends on your district. It is confirmed together with the price on WhatsApp or by phone, before anything ships.
How long does delivery take?
It depends on your district. We confirm the delivery timing with your order.
Can I track my parcel?
Yes. The courier tracking number is emailed when the parcel leaves, and the courier calls before delivery.
Can I check the parcel before paying cash on delivery?
Yes. You can open and check the item in front of the courier before you pay.
Payment
How can I pay?
Payment is arranged with your order on WhatsApp or by phone. Nothing is paid on avenaluxury.com.
Are prices in Bangladeshi taka?
Yes. Prices are in BDT and are shared on WhatsApp or by phone.